Provider Network Agreement & Terms and Conditions
Provider Terms v1.0 — August 2026
By submitting a provider application and checking the required agreement box, the applicant (“Provider”) acknowledges and agrees to the following terms governing participation in the Provider Network.
1. Provider Information
Provider represents that all information submitted in the application is accurate and complete to the best of Provider's knowledge.
Provider agrees to keep material information reasonably current, including contact information, service areas, pricing ranges, availability, commissions, licenses, authorizations, insurance, certifications, and other qualifications applicable to the services Provider offers.
2. Independent Provider Relationship
Provider performs accepted assignments as an independent service provider and not as an employee, partner, agent, joint venturer, or representative of the Company.
Participation in the Provider Network does not guarantee Provider any minimum number of assignments, minimum compensation, schedule, territory, or continuing business relationship.
Provider remains free to accept or decline individual assignments.
Nothing in this Agreement authorizes Provider to enter into contracts, make promises, incur obligations, or otherwise bind the Company unless the Company expressly authorizes Provider to do so in writing.
3. No Guarantee of Assignments
Acceptance into the Provider Network does not guarantee that Provider will receive assignments.
Assignments may be offered based on factors including location, availability, qualifications, service type, pricing, previous performance, customer requirements, turnaround time, and other business considerations.
The Company retains discretion regarding which qualified providers receive assignment opportunities.
4. Provider Pricing Information
Rates, ranges, minimums, travel charges, or other pricing information submitted in the provider application are used for internal estimating, matching, and assignment planning.
Application pricing does not automatically establish the compensation for a future assignment.
The compensation offered for each assignment will be communicated before Provider accepts that assignment.
Provider may accept or decline the offered assignment and compensation.
5. Assignment Acceptance
Before accepting an assignment, Provider is responsible for reviewing the information provided, including, as applicable:
- Service requested;
- Location;
- Date and time;
- Required turnaround;
- Number or type of documents;
- Government-office or other destination;
- Special instructions;
- Provider compensation; and
- Other disclosed requirements.
By accepting an assignment, Provider agrees to perform the accepted scope of work for the compensation shown or otherwise mutually agreed upon for that assignment.
6. Additional Charges and Changed Circumstances
Provider shall not impose undisclosed additional charges on the Company or customer.
If circumstances materially change after acceptance — including additional travel, additional stops, excessive waiting, unexpected parking or toll expenses, additional documents, or additional services — Provider should request approval before incurring or charging additional amounts whenever reasonably practicable.
Emergency circumstances that make advance approval impracticable must be reported promptly.
7. Payment
Provider will be paid according to the compensation and payment terms established for the accepted assignment.
Unless specifically authorized as part of the assignment, Provider shall not:
- Request additional payment directly from the customer;
- Collect unauthorized fees;
- Change the agreed provider compensation;
- Redirect payment away from the authorized payment process; or
- Represent that additional Company fees are due.
When an assignment specifically authorizes Provider to collect payment from a customer, Provider shall follow the payment instructions provided for that assignment.
8. No Unauthorized Subcontracting
Provider may not transfer, delegate, subcontract, or reassign an accepted assignment to another person without prior authorization.
If Provider becomes unable to complete an accepted assignment, Provider must promptly notify the Company so that alternative arrangements can be made.
9. Professional Performance
Provider agrees to perform accepted assignments professionally, timely, carefully, and in accordance with applicable law and the agreed assignment instructions.
Provider agrees to communicate promptly regarding delays, rejected filings, customer issues, missing documents, inability to complete an assignment, or other circumstances materially affecting completion.
10. Proof of Completion
When requested, Provider shall provide reasonable evidence of performance, which may include:
- Filing or submission receipts;
- Tracking information;
- Pickup or delivery confirmation;
- Photographs where appropriate and lawful;
- Government receipts;
- Status updates; or
- Other reasonable proof that the assigned task was completed.
Provider shall not falsify completion information or documentation.
11. Confidentiality and Customer Information
Provider may receive confidential or sensitive information solely because of an assignment.
Provider agrees to use customer information and documents only as reasonably necessary to perform the accepted assignment.
Provider shall take reasonable measures to protect documents, contact information, identification information, transaction information, and other nonpublic information from unauthorized access, disclosure, loss, or misuse.
Provider shall not sell, disclose, reproduce, retain, or use customer information for unrelated purposes except as required by law.
12. Customer Relationship and Non-Circumvention
Provider shall not use confidential customer information obtained solely through the Provider Network to intentionally bypass the Company in connection with the same assignment.
Provider shall not divert an active Company assignment, redirect payment for that assignment, or represent an assigned Company customer as Provider's own customer for purposes of avoiding the agreed transaction.
Nothing in this section prohibits Provider from conducting independent business generally or from serving a person or business with whom Provider had a demonstrable pre-existing relationship independent of the Company.
13. Notarial Independence
When Provider performs notarial services, Provider remains independently responsible for determining whether a requested notarization may lawfully be performed.
Nothing in an assignment requires a notary to:
- Perform an unlawful or improper notarization;
- Ignore applicable notarial law;
- Select a notarial certificate on behalf of a customer when prohibited;
- Disregard identification requirements; or
- Proceed when the notary is legally required to refuse the notarization.
Provider shall comply with the laws and rules governing Provider's commission and jurisdiction.
14. No Legal Advice or Unauthorized Practice
Unless Provider is separately licensed and expressly engaged to provide such professional services, Provider shall not provide legal advice or represent that Provider is acting as an attorney.
A courier, runner, facilitator, witness, translator, or notary shall not alter legal documents, select legal forms, advise customers regarding their legal rights, or determine what legal document a customer should use.
15. Apostille, Authentication and Government-Office Assignments
A Provider performing apostille, authentication, county-clerk, embassy, consular, court, or government-agency work acts only within the administrative scope of the accepted assignment.
Provider does not guarantee that a Secretary of State, county clerk, federal agency, embassy, consulate, court, foreign government, or other authority will accept, authenticate, legalize, certify, or approve a document.
Provider must promptly report a rejection, deficiency, additional government requirement, closure, delay, or other material issue encountered during the assignment.
16. Document Handling
Provider shall exercise reasonable care when possessing original documents or other customer property.
Provider shall follow applicable pickup, delivery, shipping, tracking, filing, and return instructions.
Loss, damage, misdelivery, or other significant document-handling incidents must be reported promptly.
17. Licenses, Commissions and Qualifications
Provider is solely responsible for maintaining the licenses, commissions, registrations, certifications, insurance, authorizations, identification, or other legal qualifications required for the services Provider accepts.
Provider shall not knowingly accept an assignment Provider is not legally qualified or authorized to perform.
Provider agrees to notify the Company if a material credential expires, is suspended, revoked, restricted, or otherwise becomes invalid.
18. Provider-Caused Errors
Provider agrees to promptly disclose any known material error or omission made while performing an assignment and reasonably cooperate in correcting it.
Responsibility for additional costs resulting from an alleged error will depend upon the circumstances, the agreed scope of work, applicable law, and responsibility for the error.
Nothing in this Agreement requires Provider to assume responsibility for errors caused by the customer, Company, government agency, shipping carrier, another provider, or circumstances outside Provider's reasonable control.
19. Cancellations and Failure to Perform
If Provider cannot complete an accepted assignment, Provider shall notify the Company as soon as reasonably possible.
Repeated unexplained cancellations, no-shows, abandonment of assignments, material failures to follow accepted instructions, or material misrepresentations may result in suspension or removal from the Provider Network.
20. Provider Network Status
The Company may approve, decline, suspend, restrict, or discontinue Provider's participation in the Provider Network, subject to applicable law.
Provider may discontinue participation in the Provider Network by providing notice to the Company.
Termination of network participation does not eliminate obligations relating to previously accepted assignments, confidentiality, payment obligations, document handling, or other provisions that by their nature should survive termination.
21. Electronic Records and Assignment Acceptance
Provider agrees that applications, agreements, assignment offers, acceptances, confirmations, status updates, and other business records may be created and maintained electronically.
Provider's affirmative acceptance of an assignment through the Company's designated system, email, electronic form, or other approved method may serve as evidence of Provider's acceptance of the assignment and its stated compensation and requirements.
22. Text Messages
Consent to receive text messages is separate from acceptance of this Provider Agreement.
Provider is not required to consent to marketing or optional text messages as a condition of submitting a provider application.
Operational communications may be provided through the communication methods permitted by applicable law and selected for a particular assignment.
23. Changes to Provider Information and Pricing
Provider may update service areas, availability, and general pricing information.
Changes to general pricing do not retroactively modify compensation for an assignment already accepted unless both parties agree to the modification.
24. Entire Agreement and Assignment-Specific Terms
These Provider Network Terms, together with the terms expressly presented and accepted for a particular assignment, constitute the applicable agreement concerning Provider's participation and that assignment.
If assignment-specific terms conflict with these general terms, the assignment-specific terms control for that assignment to the extent of the conflict.
25. Severability
If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in effect to the maximum extent permitted by applicable law.
